top of page

Privacy & Policy


Privacy & Policy

SasAqua Privacy Notice

Your privacy is important to us and SasAqua is committed to protecting the privacy of its users and the information that you share in connection with Our Service. Our Privacy Notice describes how We share and transfer Personal Data (defined in the Privacy Policy below) that You voluntarily provide Us and Our Privacy Policy provides a more detailed description of how We collect, process and manage Your Personal Data and informs You of Your rights with respect to the privacy practices associated with the, use, and disclosure of Personal Data through the Site and Service. SasAqua may provide additional notices through the Site or Service in addition to these practices or provide you additional choices about how SasAqua may process Your Personal Data. If you have any questions about this Privacy Notice or Privacy Policy (“Privacy Statement”), please contact us at By using SasAqua Services, you are
consenting to the practices described in this Privacy Notice.

Collected Customer Personal Information

We collect your personal information in order to provide and continually improve our services.

Here are the types of personal information we collect:

  • Information You Give Us: We receive and store any information you provide in relation to SasAqua Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.

  • Automatic Information: We automatically collect and store certain types of information about your use of SasAqua Services, including information about your interaction with content and services available through SasAqua Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses SasAqua Services and other content served by or on behalf of our website and app. 

Use of Your Personal Information

We use your personal information to operate, provide, develop, and improve the services that we offer our customers.
These purposes include:

  • Purchase and delivery of services : We use your personal information to take and deliver services, process payments, and communicate with you about orders, and services, and promotional offers.

  • Provide, troubleshoot, and improve SasAqua Services : We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the SasAqua Services.

  • Recommendations and personalization : We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with SasAqua Services.

  • Comply with legal obligations : In certain cases, we collect and use your personal information to comply with laws. For instance, we may collect from our service products information regarding place of establishment and bank account information for identity verification and other purposes.

  • Communicate with you : We use your personal information to communicate with you in relation to SasAqua Services via different channels (e.g., by phone, e-mail, chat).

  • Advertising : We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

  • Fraud Prevention and Credit Risks : We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, SasAqua, and others. We may also use scoring methods to assess and manage credit risks.

Cookies and Other Identifiers

To enable our systems to recognize your browser or device and to provide and improve SasAqua Services, we use cookies and other identifiers.

Your Personal Information Sharing

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with our trusted partners, controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Transactions involving Third Parties: We make available to your services, products, applications, or skills provided by third parties for use on or through SasAqua Services. For example, you can order services from third parties through our site or app, download applications from third-party application providers from our site or App. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

  • Protection of SasAqua and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of SasAqua, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

Your Information Security

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.

  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

  • Our devices offer security features to protect them against unauthorized access and loss of data.

  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer.


We design our systems with your security and privacy in mind.

  • Third-Party Advertisers and Links to Other Websites : SasAqua Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

  • Use of Third-Party Advertising Services : We provide ad companies with information that allows them to serve you with more useful and relevant SasAqua ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.

Information Can You Access

  • You can access your information, including your name, address, payment options, profile information, purchase history in the "Your Account" section of the website.

Your Personal Information Data Choices

If you have any questions as to how we collect and use your personal information, please contact our Customer Care. Our services also include settings that provide you with options as to how your information is being used.

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the SasAqua Services.

  • You can add or update certain information on our site. When you update information, we usually keep a copy of the prior version for our records.

  • If you do not want to receive e-mail or other communications from us, please adjust your Customer Communication Preferences. If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or device.

  • If you do not want to see interest-based ads, please adjust your Advertising Preferences.

  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of SasAqua Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add services to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in.

  • If you want to browse our website without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser. 

  • You will also be able to opt out of certain other types of data usage by updating your settings on our website. Most devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.

  • If you are a service provider, you can add or update certain information and update date your account information by accessing your Service Provider Account Information, and adjust your e-mail or other communications you receive from us by updating your Notification Preferences.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal data. If you wish to do any of these things, please contact Customer Care. Depending on your data choices, certain services may be limited or unavailable.

A Note about Children

SasAqua does not provide services for purchase by children. We can provide children services for purchase by adults. If you are under 18, you may use SasAqua Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.

California Consumer Privacy Act

This privacy policy describes how we may share your information for marketing purposes. It applies to all SasAqua customers. We share information with others as more fully set forth above in Disclosures and Transfers of Information. We share your information with other parts of our business and with our service providers. See above: Disclosures and Transfers of Information.

Conditions of Use, Notices, and Revisions

If you choose to use SasAqua Services, your use and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy at SasAqua, please contact us with a thorough description, and we will try to resolve it. Our services may change constantly, and our Privacy Policy will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.


If you have any comments or questions regarding this Privacy Policy, or wish to report any violation of this Policy, please contact us at the below address

SasAqua Climate-Smart Digital Platform
P.O. Box 44094-00200, Nairobi, Kenya.
Tel: +254 1134 272 651

bottom of page